Fired Earth

 
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collections

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If you wish to collect your order from our warehouse in Oxfordshire or from your local showroom please read the details below. Our collection service is not currently available for orders placed through our website. If you would like to place an order for collection please contact your local showroom.

To find your nearest showroom click here or call 0845 366 0400

  

 

Collections from our Adderbury Warehouse:

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Due to the breakable nature of many of our products, most customers prefer to use one of our direct delivery services. If you would prefer to collect and have your own transport, we also offer a self-collection service from our Adderbury warehouse and showroom for orders under 50kg. In order to ensure your collection is ready and waiting for you at our warehouse, please place your order before 12 noon the day before you intend to collect to allow us sufficient time to pick and pack your order. You can place your order through your local showroom, our Adderbury showroom or by calling our online sales team. Orders placed for collection after 12 noon on a Thursday will be ready for collection from 9.30am on the following Monday.

Upon arrival, our team will ask you for your order number and name so please have this to hand or available electronically. If you purchased your goods over the phone, they will also ask that you present your payment card upon collection.

NB: our warehouse does not operate over the weekend and our Adderbury showroom team are not qualified to use the specialist handling equipment in the warehouse, therefore we regret we are unable to fulfil same-day orders on Saturdays. Orders placed for collection after 12 noon on a Thursday will be ready for collection from 9.30am on the following Monday.


Adderbury showroom: 3 Twyford Mill, Adderbury, Nr Banbury, Oxfordshire, OX17 3SX.  Tel: 01295 814399

Normal opening hours: Monday - Saturday 9.30 - 5.30 (please contact the showroom directly for Bank Holiday and seasonal opening hours)

To find us click here

 


Collections from your local showroom:

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Due to the breakable nature of many of our products, most customers prefer to use one of our direct delivery services. If you would prefer to collect and have your own transport, we also offer a self-collection service for small orders (up to 50kg) from most of our stores (please check with your local store to confirm the service is available). Our store teams will confirm when your order will be available for collection.

Upon arrival, our team will ask you for your order number and name so please have this to hand or available electronically. If you purchased your goods over the phone, they will also ask that you present your payment card upon collection.

Due to space limitations in stores, we regret we cannot keep orders for extended periods. Orders for collection must be collected from your chosen store within 5 working days. Any orders not collected within this timeframe will be returned to our warehouse for safe keeping.

Please note: Our showroom teams are not permitted to leave the showroom unattended so may not be able to assist you with transferring your order to your vehicle.

To find your local showroom click here