Fired Earth

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Online Delivery Policy

Deliveries

  • Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). Deliveries will be made within 1 to 10 working days dependant upon weight and service requested (see Mainland Online Delivery Charges below) from receipt of your paid order subject to availability. Your order may be despatched from multiple locations and therefore arrive as separate deliveries.

  • Delivery will be made to the address of the registered debit/ credit card holder used to place the order and must be a UK address only.

  • We will make contact with you to arrange a delivery time upon receipt of your order either by telephone or email; we will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.  We will do our best to contact you if we are forewarned of delays.

  • For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.

  • If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery.  Unfortunately in these circumstances we may have to charge you a further delivery fee.

  • All goods must be signed for to confirm receipt.  If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.

Mainland Online Delivery Charges

Paint

1-9 Sample pots

Free of charge up to 3 working days

Over 10 Sample pots, 750ml, 2.5l, 5l tins

Free of charge up to 3 working days

 50kg +

 £42.00 per order up to 3 working days

The delivery charges for all other products are based on the weight and size of the order placed.

All other products

up to 4 samples: Tile, Wallpaper, Wood and Furniture colour samples

up to 4 - Free of charge

2-3 working days
Orders up to 50kg (external carrier)*

£21.60 per order

3 working days
Orders 51kg - 200kg by Standard Delivery (Fired Earth transport)

£42.00 per order

7-10 working days
Orders 201kg - 500kg by Standard Delivery (Fired Earth transport)

£78.00 per order

7-10 working days
Orders 501kg - 1000kg by Standard Delivery (Fired Earth transport)

£108.00 per order

7-10 working days
Orders 1001kg - 1999kg by Standard Delivery (Fired Earth transport)

£156.00 per order

7-10 working days
Orders 2000kg + by Standard Delivery (Fired Earth transport)

£186.00 per order

7-10 working days
Orders 51kg to 3000kg by Express Delivery (external carrier)*

£POA (between £66 to £252)

3 working days

* External carrier deliveries are not available for bathroom products other than Accessories and Taps and Mixers due to the potential for damage. External carrier deliveries are made to the nearest access point.

There is an additional charge for Express Deliveries to Devon, Cornwall and Scotland.

Delivery Details

  • Heavy goods deliveries may require your assistance to offload. Offers to assist the delivery are made at your own risk and should only be attempted if you are comfortable lifting the load. In the event you are unable to assist and the delivery is to heavy for the driver to safely deliver on their own, we will discuss with you and will either re-arrange the delivery for a later date where more assistance is available, or the delivery will be made to the nearest point of access that can be achieved by the driver. Our delivery team will unpack and assemble any furniture items which are sold as one but are delivered as separate pieces: please note this excludes the installation of worktops on kitchen and bathroom furniture.

  • The delivery crews are not able to attempt delivery where damage to your home may result. Our delivery teams are unable to remove doors and windows.

  • We carry the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on delivery will be taken away at that point.

  • Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 10 working days of receipt of the order, please contact 01295 814315. If Products are considered by you to be faulty or defective after the 10 day period has expired please contact us for consideration of your query.

Returns and Refund Policy

We hope you are fully satisfied with your Fired Earth product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

Return of Goods (excluding special order items)

  • Should you wish to return your order following delivery you may do so by informing us within 10 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.

    • Please confirm your intent to return the order by calling Customer Services on 01295 814396 within 10 working days of receipt; we will confirm to you a returns address and reference for your package.

    • The cost of returning the goods once delivered is at your own cost and risk;

    • We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.

    • When returning goods please carefully package the goods together with your returns reference.

    • If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

    • Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.

  • In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting Customer Services on 01295 814396.

  • We will, at our option:

    • inspect the goods at your premises;

    • collect the goods on a date agreed between you and us; or

    • ask you to return the goods to us.

  • If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

  • If you exercise your right to return your order, any refunds due will be refunded within 30 days.