returns & refunds policy
We hope you are fully satisfied with your Fired Earth product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.
Return of Goods (excluding special order items)
1.1 The following items ordered in store or online returned in perfect condition to a showroom within 60 days of purchase will be refunded in full with proof of purchase: tile samples, wood samples, unopened tins of paint and bathroom or home accessories.
1.2 If you wish to return your order following delivery you may do so by informing us within 60 days of receipt of delivery by calling your showroom. We ask that you take reasonable care when handling the goods and return the goods unopened and unused.
1.3 Goods should be returned in their original packaging where possible.
1.4 Where we have sold goods as full boxes, only full unopened boxes can be returned.
1.5 Goods should be returned to us at the address provided, and the cost of returning goods once delivered is at your own cost and risk:
1.5.1 We are not responsible for any loss or damage to any returned goods in transit and as such we recommend that you return the goods through a recorded delivery service;
1.5.2 If returned goods are received damaged, we reserve the right to charge you for any damage.
1.6 Goods accepted for return at our discretion outside the 60 days in perfect condition will be refunded but will incur a 25% re-stocking charge.
1.7 Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent.
This policy does not affect your legal rights, for more information about your legal rights, please contact your local Citizen’s Advice Bureau or visit their website at www.citizensadvice.org.uk.