We recommend that the relevant installation guide(s) is read before starting your project. These can all be found using the links below. If you can't find the answers you are looking for or have a specific query our showroom staff and Technical Team are on hand to help.
To find your nearest showroom click here or call 0845 366 0400
To contact our Technical Team email firstname.lastname@example.org or call +44 (0)1295 814396 (lines are open from 9.00am to 5.00pm Mon-Fri)
frequently asked questions
Q. What water pressure is required for the taps and showers in the Fired Earth range?
A. For optimum performance, a water pressure of between 1 – 5 bar is recommended for the majority of brassware in the range. Details of requirements for individual products can be found on the website, in the bathroom brochure and the Bathroom Technical Guide.
Q. How can I check the water pressure in my property?
A. You will need to check the type of system that is installed - Is there a tank in the loft? If so, this means you have a gravity system, the height of this tank above the outlet will give a rough indication of the available pressure - the measurement should be taken from the base of the loft tank to the outlet (every meter distance is equal to 0.1 bar). If there is no tank in the property then the system is either using a mains pressure unvented system, or a combination boiler, in which case there is likely to be more than 1.0 bar pressure available. Your installer should be able to obtain a pressure reading using a suitable test gauge and offer advice.
Q. Are the toilet cisterns water saving? What water capacity will the toilet cistern hold?
A. In line with water regulations, the water capacity of the toilet cisterns are restricted to a maximum 6 litre flush.
Q. What other products do I need to install a wall hung toilet pan?
A. A wall hung toilet pan will require a combined wall frame and cistern. Please speak to the showroom for further advice on the products available.
Q. I have received delivery of my new toilet cistern and there is no overflow.
A. The overflow (or warning pipe) is no longer a requirement in the Water Regulations 1999. Should excess water enter the cistern it will now flow into the WC bowl rather than outside via an overflow pipe.
Q. Which taps and waste fittings will fit my bath and basin?
A. There are a number of choices of taps and wastes available. Suggested compatible products for each bath and basin are listed in the Bathroom Technical Guide.
Q. What is the benefit of a thermostatic shower compared to a non-thermostatic shower?
A. A thermostatic shower will provide the following benefits to the user: 1. a steady temperature while showering, with no temperature fluctuations 2. a maximum temperature, preventing any risk of possible scolding.
Q. How do I clean my chrome taps and showers?
A. Please ensure all chrome plated brassware products are cleaned regularly using a clean, soft, damp cloth only. Abrasive cleaners or detergents must not be used as they may cause surface deterioration. For best results ensured the chrome is dried with a suitable soft dry cloth. IMPORTANT: DO NOT USE CORROSIVE CHEMICALS TO CLEAN CHROME.
Q. How do I clean my sanitary ware?
A. The glazed finish of your sanitary ware should be cleaned by applying a small amount of a suitable cream cleaner. Apply using a sponge or damp cloth and rinse thoroughly with clean water. Cleaners containing abrasive ingredients or materials should be avoided.
Q. How do I clean black marks from my ceramic product?
A. The black marks can be caused by metal rubbing against the ceramic surface. The metal (generally stainless steel) is softer than the ceramic and is deposited onto the surface of the ceramic if it is rubbed against it. Generally Cif cream cleaner will remove the marks, alternatively a ‘bath rubber’ can be purchased and used to rub away the mark.
Q. Do you have product dimensions, technical drawings and fitting instructions?
A. Please see our website or alternatively email email@example.com for product dimensions, technical drawings and fitting instructions.
Q. I am confused, which heated towel rail should I order?
A. A number of options to heat towel rails are available:
Closed water system– The rail is connected to the central heating system and is heated when the central heating is on.
Open water system– The rail is connected to the domestic hot water system and is heated by the hot water which flows from your taps.
Duel Fuel – The rail is connected to the central heating system and an electric supply. When the central heating is on, the rail will be heated by the central heating. When the central heating is turned off, the electric switch can be turned on and the rail will be heated by electricity.
Electric – The rail is prefilled and is simply connected to the electric circuit. When the supply is turned on, the rail will be heated by an internal element.
Q. What is a ‘quarter turn tap’?
A. Traditionally taps used a washer to open and close the water flow, this required the control handle to be rotated through 360 degrees and several times to open or close the tap. A quarter turn tap uses a ceramic disc cartridge instead of a washer, this allows the tap to operate by simply turning the control handle through 90 degrees to control the flow of water.