COVID-19 UPDATE


OUR PRIORITY IS ENSURING THE SAFETY OF ALL OF OUR CUSTOMERS AND TEAMS

Our experts remain available to guide you through our products, whether virtually or in our socially distanced showrooms and our bathroom designers are on hand, ready to help you create a beautiful bathroom from the safety of your home. You can chat to one of our team members and make an appointment by calling one of our open stores shown below.

To ensure your visit is pleasant and safe, we have a number of measures in place. During your visit to our showrooms, please ensure that you only visit with members of your household and that facemasks are worn throughout. Hand sanitiser will be available as you enter and our showrooms and products will be thoroughly cleaned in between appointments.

We are doing our best to ensure deliveries remain unaffected, however safety measures in place mean that some of our products may take a little longer to arrive, just give us a call if you have any questions, we’ll be happy to help.

Showrooms currently open


Adderbury (Banbury)
open: Mon-Sat, 10am-5pm
(by appointment only)
e: [email protected]
t: 01295 814399

Bath
Mon-Sat 10am-5pm
(by appointment only)
e: [email protected]
t: 01225 471212

Beaconsfield
Mon-Sat (exc. Thurs), 10am-5pm
(by appointment only)

e: [email protected]
t: 01494 730768

Belfast
Tues-Sat, 10am-5pm
(by appointment only)
e: [email protected]
t: 02890 238000

Blackheath
Mon-Sat (exc. Thurs), 10am-5pm
(by appointment only)

e: [email protected]
t: 020 8463 0095

Brighton
Tues-Sat, 10am-5pm
(by appointment only)
e: [email protected]
t: 01273 719977

Bristol
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)

e: [email protected]
t: 0117 973 7400
 

Cambridge
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t: 01223 300941
 

Canterbury
Mon-Sat (exc. Fri), 10am-5pm
(by appointment only)

e: can[email protected]
t: 01227 764944

Cheltenham
Mon-Sat (exc. Thurs) 10am-5pm
(by appointment only)
e: [email protected]
t: 01242 251455

Chester
Mon-Sat (exc. Wed) 10am-5pm
(by appointment only)
e: [email protected]
t: 01244 348084

Chiswick
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t: 020 8994 5355

Cobham
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)

e: [email protected]
t: 01932 867639

Darts Farm (Exeter)
Mon-Fri, 10am-5pm
(by appointment only)
e: [email protected]
t: 01392 878252

Dulwich
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)

e: [email protected]
t: 020 8299 4802

Dun Laoghaire
Mon-Sat, 10am-5pm
(by appointment only)
e: [email protected]
t: 01 6636160

Edinburgh
Mon-Sat (exc. Wed) , 10am-5pm
(by appointment only)
Fulham Road (London)
Mon-Fri, 10am-5pm
(by appointment only)
Guildford
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)

Harrogate
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t: 01423 875578

Haslemere
Mon-Sat (exc. Thurs), 10am-5pm
(by appointment only)
e: [email protected]
t: 01428 642358

Hewitts Farm (Orpington)
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t: 01959 534824

Islington (London)
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t: 020 7226 9700

Newcastle
Mon-Sat, 10am-5pm
(by appointment only)

e: [email protected]
t: 0191 221 2661

Northcote Road (London)
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t:020 7924 2359

Norwich
Mon-Sat (exc. Wed), 10am-5pm
(by appointment only)
e: [email protected]
t:01603 619612

St Albans
Mon-Sat (exc. Wed) 10am-5pm
(by appointment only)

Sycamore Farm
Mon-Sat, 10am-5pm
(by appointment only)

e: [email protected]
t: 01565 621760

Truro
Mon and Fri, 10.00am-5.00pm
(by appointment only)
e: [email protected]
t: 01872 277110

Tunbridge Wells
Mon-Sat (exc. Thur), 10.00am-5.00pm
(by appointment only)
e: [email protected]
t: 01892 540220

Winchester
Mon-Sat (exc. Wed), 10.00am-5.00pm
(by appointment only)
e: [email protected]
t: 01962 859067


SHOWROOM OPENING

Social distancing signage and markers will be in place and we will be limiting the number of customers in a showroom at any one time, so you may need to wait a little longer than usual.
Hand sanitisers will be available for customers and staff and all high-contact surfaces will be regularly cleaned. 

DELIVERIES

All orders will be dispatched within 3-5 working days, excluding Saturday and Sunday and our transport department will be in touch to confirm an estimated date of arrival. 
Currently, all deliveries over 50kg (including Fired Earth  selected deliveries) will be made by courier between 8am and 6pm Monday to Friday and dropped as close as possible to the delivery address provided. Unfortunately, no allocated time slot is available for this service and is not suitable if you require assistance handling the goods into your property.

RETURNS

If you have goods to return that were purchased during lockdown and are under 50 kg in weight, please call ahead so we can make an appointment for you to come in and return them. We are not currenly able to accept any returns without prior appointment. We have extended our returns policy to 30 days after your local store re-opens. You are also able to return them to a store other than the one in which you bought them.


HOME DESIGN SERVICE

We are limited to amount of site visits that can be carried out but our designers are happy to offer online design consultations in-store or via services such as Skype/FaceTime etc and will be able to prepare mood boards and CAD drawings for you.  


We’re really looking forward to welcoming you into our stores and are very grateful for your patience.


If you require further help, our Customer Services team are working as normal but there may be a delay in our response time. If you have a question about your existing order, please contact [email protected]   Or for all other enquiries, contact [email protected]