Collections from our Adderbury Warehouse:
Due to the fragile nature of many of our products, most customers prefer to use one of our direct delivery services. If you would prefer to collect and have your own transport, we also offer a self-collection service from our Adderbury warehouse and showroom for orders under 50kg. In order to ensure your collection is ready and waiting for you at our warehouse, please place your order at least 2 working days before you intend to collect, to allow us sufficient time to pick and pack your order.
• In special circumstances a same day or 24 hour collection can be arranged. This must be agreed directly with the Adderbury showroom team prior to ordering.
• To avoid disappointment, we ask that you call the showroom to confirm that your order is available for collection before setting out on your journey.
• Upon arrival, our team will ask you for your name and order number. If you purchased your goods over the phone, the team will also ask you to present your payment card upon collection.
• You must ensure that your vehicle is suitable for carrying the goods. We reserve the right to refuse loading if we determine that this is not the case.
Collections can be between Monday and Friday, 10am to 4pm.
Adderbury showroom: 3 Twyford Mill, Adderbury, Nr Banbury, Oxfordshire, OX17 3SX.
Tel: 01295 814399
Collections from your local showroom:
Due to the fragile nature of many of our products, most customers prefer to use one of our direct delivery services. If you would prefer to collect and have your own transport, we also offer a self-collection service for small orders (up to 50kg) from most of our stores (please check with your local store to confirm the service is available). Our store teams will confirm when your order will be available for collection.
• Upon arrival, our team will ask you for your name and order number. If you purchased your goods over the phone, the team will also ask you to present your payment card upon collection.
• Due to space limitations in stores, we regret we cannot keep orders for extended periods. Orders for collection must be collected from your chosen store within 5 working days. Any orders not collected within this timeframe will be returned to our warehouse for safe keeping.
Please note: Our showroom teams are not permitted to leave the showroom unattended so may not be able to assist you with transferring your order to your vehicle. To find your local showroom click here