Delivery Information

All deliveries are made by our trusted carriers right across the country.

They deliver between 8am and 6pm to the kerbside only. This restriction applies to all deliveries – including larger ones, such as bathroom products – so you may need to get someone to help. Morning or afternoon slots are available for an additional charge, please discuss this with our team before you order.

In addition, we’re also operating a no-touch policy, so you won’t have to sign directly for packages.

Our Warehouse Team at our Head Office in Oxfordshire pack every order with care to ensure they reach you exactly how we send them. 

If you can't find what you're looking for on this page please get in touch with the showroom you ordered with, our online sales team if you ordered online, or our transport team directly.

Please allow time and tiles!

Please do not commence any installation work, book plumbers or other tradespersons until your order has been delivered and thoroughly checked over. 

We strongly advise that accurate quantities are ordered for your project in one order, inclusive of sufficient additional tiles for cuts and wastage. Any ‘top up’ orders may be subject to batch variation and may not match the initial product.

Please ensure there is someone at the property to receive your delivery. We recommend goods are stored in a dry external place until you're ready to install them.

Collections

Orders under 50kg can be arranged to be collected from most of our showrooms. Please discuss this when you place your order with our team.

On collection you'll be asked for your name and order number. Please make sure your vehicle is suitable for carrying the goods, we can confirm the total weight when you order.

Orders for collection must be collected within 5 working days, after this your order will be returned to our warehouse for safe keeping.

Please note: Our showroom teams are not permitted to leave the showroom unattended so may not be able to assist you with transferring your order to your vehicle.

Non UK Mainland Deliveries - Exports

All non UK mainland deliveries will be classed as an export order and will require an export quote. We tender for the best possible shipping price, which can take up to 5 days, each quote is valid for 30 days.

Please contact your local showroom or email [email protected] to discuss your options. Alternatively, you can arrange for your own shippers to collect from our Adderbury warehouse at your cost. Please discuss this when placing your order.

If we do have a distributor, whilst we cannot export directly to you, we can certainly assist you with an introduction to our local team who will be able to assist you with your purchase. 

Access for all deliveries

If your delivery address is hard to reach in large vehicles please let us know when you order in case we need to arrange a specific type of vehicle.

Our standard pallet delivery is to offload at kerbside only. Parcel deliveries will be made to your front door.

Please ensure a responsible person is at the property at the time of delivery to supervise your delivery. We recommend goods are stored in a dry external place like a garage or shed til you're ready to start installing.

Orders over 60kg or fragile items

Our Transport Team or carrier will call a couple of days before your delivery date to confirm a few key things:

• Confirmed delivery date and address
• Request any directions for the driver
• If there are access restrictions for the address, or a safe place

The team will call and leave a voicemail, and follow up with an email. If you do not reply to confirm delivery your order will be held till we can confirm a delivery date with you.

You'll receive a delivery window on the day of, or the day before your delivery.

Questions, returns and refunds

If you were expecting a delivery today and it's getting late in the day please call our Transport Team who can check the status with our carrier.

If you missed your delivery please contact the team you ordered with to arrange a new delivery date. We may have to charge an additional delivery fee for this service if our delivery team attempted the first delivery at the pre-agreed time.

We hope you are fully satisfied with your Fired Earth products, however in the unlikely event that the product is unsuitable or that you are not fully satisfied please refer to our full Returns & Refunds page.

Tile Samples

Up to 4 tile samples - Free

Delivered within 5 working days via Royal Mail

Paint Samples

Up to 4 paint samples - Free

Delivered within 5 working days via Royal Mail

5 or more paint samples - £4.95

Delivered within 5 - 7 working days via Fedex

Paint (750ml, 2.5l, 5l tins)

All quantities - £4.95

Delivered within 5 - 7 working days via Fedex

Tiles & Bathroom Products up to 60kg

0 - 10kg - £10.50

11 - 20kg - £16.00

21 - 30kg - £26.25

31 - 60kg - £30.00

Delivered in boxes within 5 working days via Parcelforce

Large Format Tiles (over 60 x 60cm or planks over 60cm)

0 - 200kg - £45.00

Delivered on a pallet within 5 working days via AFFA or Citysprint

Tiles & Bathroom Products over 60kg

61 - 200kg - £45.00

201 - 500kg - £84.00

501 - 1000kg - £114.00

1001 - 2000kg - £162.00

2001 - 3000kg - £240.00

3001 - 4000kg - £300.00

4000+ kg - custom quote

Delivered on pallets within 5 working days via AFFA or Citysprint